Last updated: November 2026
1. Who we are
Kadenz is a trading name of [company name], registered at [address], Netherlands, Chamber of Commerce (KvK) number [KvK number], VAT number [VAT number]. Email: [customer service email].
2. Scope
These terms apply to every offer from Kadenz and every distance contract between Kadenz and a consumer. We make these terms available before the contract is concluded.
3. Our offer
We describe our products as completely and accurately as we can. Images are a faithful representation, but small differences in colour or size are possible. Obvious mistakes or errors in the offer do not bind us.
4. The contract
The contract is concluded when you place and pay for your order. We confirm receipt of your order by email straight away.
5. Your right to cancel
You may cancel a purchase without giving a reason within 14 days of receiving the product (or the last product of an order). Tell us via the contact page or the cancellation form, then return the product within 14 days.
During this period, handle the product and packaging with care and only use it as far as needed to check its nature, characteristics and functioning. If you use it beyond that, you are liable for any loss in value.
6. Costs and refunds
The direct cost of returning the product is yours, unless the product is damaged, faulty or not what you ordered. We refund the purchase price, including standard outbound delivery, within 14 days of your cancellation using the same payment method. We may wait to refund until we have received the product or you have shown proof of sending it.
7. Prices
All prices include applicable VAT or GST. Any shipping costs are shown before you place your order.
8. Conformity and guarantee
We guarantee that our products conform to the contract and meet reasonable requirements of soundness and usability. Your statutory rights always apply. Normal wear and tear is not covered.
9. Delivery
We deliver to the countries offered at checkout, usually within 6–10 working days and in any case within 30 days unless agreed otherwise. If we cannot meet this, we will tell you and you may cancel the contract free of charge.
10. Payment
You pay when placing your order, using one of the payment methods offered at checkout.
11. Complaints
Report complaints about a product or our service within a reasonable time via the contact page. We reply within 14 days and will work with you to find a solution.
12. Governing law
These terms and every contract with Kadenz are governed by Dutch law. This does not affect the protection you have under the mandatory consumer laws of the country where you live.